Privacy policy
Who we are
Lens Closer is a plug-in for Even Realities G2 glasses and the R1 ring, made by Lens Labs. Lens Labs is responsible for the data the plug-in processes. Even Realities is not responsible for this plug-in’s data practices.
For support, privacy questions, or to report a security issue, email support@lenscloser.ai. That one address covers all three.
What Lens Closer does
Lens Closer shows the salesperson wearing the glasses one short conversation cue at a time, drawn from coaching cues already in the app — turnkey, out of the box. It is for adult professional use and is not directed to children. Cues are aids for the wearer, not legal, financial, or medical advice.
Permissions and why they are used
- Glasses microphone. Used only during a coaching session, only after the wearer confirms that everyone in the conversation agreed, and only while the glasses are worn. A Coaching on indicator shows on the glasses and on the phone while the microphone is on. It turns off when the session ends, consent is turned off, the glasses come off, the phone app is suspended, or the app exits.
- Network. Used only to reach the Lens Closer proxy, a Cloudflare Worker that Lens Labs controls, for live transcription. No other site is contacted. The app holds no API keys. The exact Worker address will be listed here once it is live.
Lens Closer does not request location, camera, album, phone microphone, or account information.
Data we process
- Conversation audio (the voice of the wearer and of people present), streamed live while coaching is on. No audio file is saved on the glasses, the phone, or by Lens Closer.
- Conversation text from transcription, kept in memory for the current session only and dropped when the session ends. Customer names, phone numbers, emails, and addresses are removed by pattern before any text is used for a cue. Pattern redaction can miss an unintroduced first name.
- Saved on the wearer’s phone only: a short session summary (date, objection identifiers, counts, talk ratio, one short redacted line); a capped, redacted list of unmatched objection-like phrases; an optional objection sheet, if the wearer adds one; app settings; and the date this policy was accepted.
We do not collect payment card data, health information, government ID numbers, or passwords.
Purposes and lawful basis
We process conversation audio and text only to show live cues to the wearer during the session in which consent was given. The basis is consent: the wearer accepts this policy before first use, and before every session the wearer confirms that everyone in the conversation agreed. If a new person joins, the wearer must stop, get that person’s agreement, and only then turn coaching back on. Anyone can withdraw agreement at any time; the wearer must then stop immediately.
Recording and transcription laws vary. Several states, including Pennsylvania, require every person’s consent. The wearer is responsible for getting that consent where the conversation takes place and for stopping if anyone objects.
Who receives data
- The Lens Closer proxy (a Cloudflare Worker Lens Labs controls) receives the audio stream. It will be configured not to log audio or conversation text. The exact address will be listed here once it is live.
- Deepgram receives the audio stream from the proxy for live speech-to-text (Nova-3).
In this version, coaching cues are produced on the phone from cues and rules already in the app. Conversation text is not sent to an AI vendor. Lens Labs does not sell data and does not use conversations to train models.
Retention
Audio is not stored by Lens Closer. Deepgram will be configured so data retention is off and audio is not used to train Deepgram’s models. Deepgram states that usage logs, which are records of use rather than the audio itself, are kept for 90 days. Until those live account settings are confirmed, this policy describes what we will configure, not a completed audit of a running system.
Session text is memory only, and is dropped at session end. Items stored on the wearer’s phone stay until the wearer deletes them or uninstalls the plug-in. Summaries are capped at the last 50 sessions, and the phrase list at 100 entries.
Your rights
Anyone whose voice was processed, and the wearer, can ask Lens Labs about, correct, or delete their data, and can withdraw consent at any time. Withdrawing consent stops the microphone immediately. Email support@lenscloser.ai. Data stored only on the wearer’s phone can be removed by the wearer by uninstalling the plug-in or clearing its storage.
Security
Network traffic uses HTTPS or secure WebSockets to the single proxy origin. No API keys are stored in the app. To report a security vulnerability or unlawful content, email support@lenscloser.ai.
Changes
If this policy changes in a way that matters, the app asks the wearer to read and accept it again.